Frequently Asked Questions
Everything you need to know about shopping with Ziella.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Ziella accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer service team.
Are your products covered by a warranty?
Yes, all Ziella products come with a 12-month limited warranty against manufacturing defects to ensure you receive the highest quality items.